• Deals with feedbacks, with the support of a manager, if necessary.
  • Follows-up orders taken.
  • Participates in the inventory.
  • Contributes and creates an overall positive atmosphere in the store.
  • Collaborates with others colleagues..
  • Communicates to the Store Team Leader any information gathered from the customer.
  • Understand KPI s value in order to closing the sale in a positive way.

Requirements :

  • At least 2 years of experience.
  • A strong desire to achieve results.
  • Able to work in fast pace environment.
  • Only applicable to Malaysians.
  • Required languages: English, Bahasa Malaysia and Chinese.

Store Team Leader

Responsibilities:

  • Ensure that the image of the Store Team Leader understand and to be in line with corporate standard.
  • Guarantees excellent customer service including welcome and treatments and supervises sales to ensure customer satisfaction and that the qualitative standards required by our brand are maintained.
  • Ensure that all delicate situations regarding customer feedbacks and the overall sales process are dealt accordingly.
  • Ensure the expansion of external relations with traditional partners as to promote customer loyalty.
  • Supervise and verify warehouse stock as to ensure it is in line to store’s sales potential.
  • Provide staff meeting as to share store business trend, obtain feedback and to increase commercial performance.
  • Define targeted quantitative and qualitative objectives and ensure they are achieved by analysing the results.
  • Keep staff informed at all times regarding store performance.
  • Coordinate and motivate team as to ensure team is competent and motivated.
  • Ensure professional growth of the staff by stimulating up to date info.

Requirements :

  • Minimum 5 years retail experience, with 2-3 years shop management experience
  • A dynamic and energetic individual
  • A strong desire to achieve results
  • A passion for the industry and brand
  • Required languages: English, Bahasa Malaysia and Chinese


Please email resume and contact number to karina.cheng@boggi.com

  • Build brand image and well-versed with product knowledge.
  • Apply standard operating procedures in daily operations.

Requirements :

  • Minimum SPM/”O”/STPM/”A” Level or equivalent.
  • Fresh graduates are encouraged to apply; experience in the retail is an advantage.
  • Required languages: English, Bahasa Malaysia and Chinese.
  • Willing to work on shifts including weekends and public holidays


Please email resume, photo and contact number to hr@bi.com.my

  • Maintain a luxury environment, ensuring excellent execution1 and maintenance of Visual Merchandising guidelines across the store
  • Drive the use of digital assets to enhance the customer experience.
  • Retain and develop talent.
  • Lead, inspire and manage a high performing, positive store team.
  • Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning.
  • Establish a learning culture and maintain a strong connection of the store team to the Brand.
  • Advocate product.
  • Have excellent product knowledge and drive the same standard across the store team.
  • Maintain a strong understanding of product sales performance and optimise sales of the available inventory.
  • Nurture customer relationships.
  • Establish and embed customer focused behaviours across the store team.
  • Build and cultivate long term customer relationships and lead the team to do the same.
  • Drive store performance and productivity.
  • Build and maintain familiarity with the local external environment; customers, competitors and talent.
  • Maintain a commercial mindset and continually identify and convert opportunities to drive store performance.
  • Drive operational excellence across all areas of the store.
  • Ensure compliance with all corporate standards, policies and initiatives.

Requirements :

  • Service Focused.
  • Driving Excellence.
  • A passion for and interest in fashion, and a luxury ethos.
  • Awareness of local employment and retail legislation.
  • Flexible to work as required to meet store needs.
  • Experience in a luxury brand or in a luxury service and selling environment.
  • Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.
  • Candidate must possess at least a Diploma,Advanced/Higher/Graduate Diploma, any field.
  • Candidates with experience in luxury retail preferred.
  • Technical proficiency with SAP, MS Office and Apple products (e.g. iPad).
  • Work Location: Genting Highlands Premium Outlets.


Please email resume and contact number to sujin.choi@burberry.com



Sales Associate

Responsibilities:


Sales & Service

  • Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image.
  • Consistently meet individual sales goals while exhibiting the Burberry Behaviours.
  • Provide excellent customer service skills, great selling skills and exhibit motivation to succeed.
  • Demonstrate superior interpersonal and communication talent.

Cultivate

  • Build customer loyalty through active client development and follow-through.
  • Maintain an up-to-date and detailed client book.
  • Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance.

Visual Standards

  • Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines.
  • Maintain selling floor by ensuring the following:
  • Understand and execute monthly floorsets.
  • Placing and/or hanging back items as you work.
  • Replenishing merchandise after selling.
  • Folding and placing merchandise on the correct hanger, tissue paper, etc.
  • Place tickets inside the item and not visible to the customer.

Floor Presence & Maintenance

  • Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers.
  • End of shift/day: Ensure selling floor is replenished and ready for the next day.
  • Be active and busy on the floor at all day.
  • Ensure to place and/or hang back items as you work and replenish merchandise after selling.
  • Ensure clean up and maintenance of fitting rooms.

Back of The House Support

  • Assist in the mark down process.
  • Assist in the bi-annual inventory process.
  • Participation and achievement of pre-sale goals.
  • Participate in store contests.
  • Assist in stock room maintenance and keep it organized.
  • Responsible for stock pulled; all stock must be put away in orderly fashion.

Requirements :

  • Willing to work in and promote a team oriented environment.
  • Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
  • Consistently show a positive attitude & take responsibility for own actions.
  • Must be results driven and flexible to change
  • Relevant interest in Fashion / Design.
  • Advanced knowledge of POS and store systems.
  • A minimum of 1 year on sales, preferably in a luxury retail environment.
  • Proven experience in driving sales and meeting sales targets.
  • Excellent customer service level.
  • Strong clienteling background.
  • Work Location: Genting Highlands Premium Outlets.

Please email resume and contact number to sujin.choi@burberry.com



Store Operations Coordinator

Responsibilities:


  • Prepare points of sale ready for trading.
  • Process and report the daily banking from the previous business day to the store management team.
  • Manage the collection of cash bags with any external cash collection companies.
  • Run daily reports and conduct investigation when needed.
  • Perform daily safe checks and maintain change levels.
  • Administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks.
  • Create, update and maintain in store employee records on a weekly basis e.g. employee absence records, tracking holiday’s, sickness & other absences.
  • Complete the correct paperwork and communicate effectively to ensure all contractual & personal changes are processed by HR in a timely manner.
  • Provide HR with complete and accurate documentation for new starters and leavers when needed.
  • Update on a weekly basics the store variance report, sent this report to payroll and ensure that monthly payroll deadlines are met.
  • Raise purchase orders when necessary.
  • Complete any other administrative tasks as required by the Store Management team.

Requirements :

  • Excellent organisational skills and meticulous attention to detail.
  • Excellent communication skills both verbal and in writing.
  • Ability to work well in a team.
  • Ability to work in a busy team environment.
  • Flexible and adaptable to the needs of the business.
  • Passion for customer service.
  • Previous management experience.
  • Previous administration experience.
  • Previous cash handling experience.
  • Previous experience with SAP desirable.
  • Excellent understanding of all programs on Microsoft Office.
  • Passion for technology and proven ability to embrace new technology.
  • Work Location: Genting Highlands Premium Outlets.

Please email resume and contact number to sujin.choi@burberry.com

  • Responsible for other task assign by superior
  • Act as the point of contact among executive, employees, client and other external parties
  • Organize and maintain office filing system
  • Maintain office Inventory

Requirements :

  • Proven working experience as Administration Assistant, Personal Assistant or similar role.
  • Basic knowledge of accounting / finance is added advantage
  • Excellent Microsoft Office knowledge.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize daily workload.
  • Willing to be based at Genting Highlands Premium Outlets, Genting Highlands.

Please email resume and contact number to sakthia.seelan@genting.com or fazriniqma.hassanuddin@genting.com

Requirements:

  • Minimum 1 to 2 year of experience in similar capacity from the retail or service industry, preferably in the luxury fashion industry
  • Well groomed with a pleasant disposition
  • Customer service oriented and driven in sales
  • Independent and driven individual with strong communication skills

Please email resume and contact number to weiliang.lin@sg.gucci.com​

  • Pleasant personality and friendly.
  • Able to converse in 3 languages (Malay, English and Chinese).
  • Able to work on shift, weekends and public holidays.


Customer Service Officers (Genting Lounge)

Responsibilities:

  • Daily operations of Genting Lounge.
  • Must possess at least SPM.
  • Minimum of 1 - 2 years experience will be an added advantage.
  • Pleasant personality and friendly.
  • Able to converse in 3 languages (Malay, English and Chinese).
  • Able to work on shift, weekends and public holidays.

Please email resume and contact number to farhanasyafiqa.zin@genting.com



Finance and Administration Assistant

Responsibilities:

  • To assist in handling invoices, cashbook and accounting tasks on a daily basis.
  • To assist in preparing journal entries and necessary payment vouchers.

Job Requirements:

  • Minimum of 1 - 2 years experience will be an added advantage.
  • Self-motivated with desire to learn and independent.
  • Able to work under pressure and tight deadline.
  • Able to work on shift, weekends and public holidays.
  • Able to start work immediately.

Please email resume and contact number to sarinah@genting.com



Handyman

Responsibilities:

  • To perform basic general maintenance works and upkeep of the center equipments e.g minor repairs, painting, servicing and replacement of basic mechanical and electrical fixtures.
  • To perform basic maintenance and repair works such as carpentry, painting, plumbing, electrical and cement.
  • To monitor maintenance & electrical inventory and tools.

Please email resume and contact number to sengkuong.kuan@genting.com

  • Present on the retail floor, as a floor manager and Educator, a minimum of 32 hours per week.
  • Represents her/his store at all required meetings, events and conferences, under the direction of the Store Manager.
  • Acts as a coach to Educators & Key Leaders and plays a hands-on roll in their development.
  • Under the direction of the Store Manager or Regional Manager, performs/completes other additional project, duties, and assignments as required and/or by request.


Key Leader

Responsibilities:

  • Passionately leads and educates on our product, community and culture on the retail floor and in the community.
  • Takes a stand as an advocate for Lululemon Athletica’s values and guest experience.
  • Oversees the execution of certain deliverables on the Manager "80/20 Checklist", as delegated by the Store Manager or Assistant Manager. For example, Inventory, Product or Community Events.
  • Present on the retail floor encouraging and energizing staff.
  • Represents her/his store at all required meetings, events and conferences, under the direction of the Store Manager and Assistant Store Manager.
  • Acts as a coach to Educators and plays a hands-on roll in their development.


Educator

Responsibilities:

  • Provides guests with world-class "education" and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiences.
  • Product Education: communicates special features, benefits, fabric properties, usage, and best care instructions.
  • Culture Education: "demonstrates", the culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.e. yoga, fitness, health and fun).
  • Community Education: ensures guest is aware of in-store community bulletin board – for information and resources regarding yoga and other health, fitness and related community information. We are the hub for all sweaty endeavors in our communities!

Please email resume and contact number to jchiun@lululemon.com

  • Strong written and oral communication skills.
  • Ability to build and maintain positive working relationships with customers, management and co-workers.
  • Candidates with relevant experience could be considered for a Senior role.

We offer attractive remuneration to the right candidates. Please email resume and contact number to PRLHR.MY@RalphLauren.com

  • Responsible in replenish stocks to ensure sufficient levels of stock in the outlet.


Optician

  • To dispense and adjust the frames of spectacles.
  • Provide professional advice on vision matter to customers.
  • Examine customer’s eyes including power checking and eye screening.


Optometrist

  • To perform refraction on customers.
  • To interpret prescription.
  • Provide consultation and advices to customers on eye care, contact lens choices and lens that fits customers.


Sales Assistant

  • To provide excellent customer service in prompt and courteous manner.
  • Be passionate in product consultation.


Supervisor

  • Assist Branch Manager in the overall outlet performance.
  • Attend and resolve customers’ problems and enquiries.
  • Perform inventory tasks within outlet (orders, returns, transfer, stock take etc).

Please email resume and contact number to carmen.chim@a-look.com.my

  • Be pro-active in achieving sales targets and support operation activities
  • Manage boutique merchandising and display
  • Operate cashiering duties

Requirements :

  • Minimum SPM level and equivalent
  • Senior Sales Associate candidate must have a minimum of 2-3 years working experience in the retail industry
  • Willing and able to work on shift hours, on public holidays and/or weekends; willing to based in Genting Highlands Premium Outlets

Benefits :

  • Hostel/ Transportation Provided
  • Attractive Bonus
  • Incentive & Allowances
  • Medical Coverage
  • Staff Discount
  • EPF & SOCSO

Please email resume and contact number to leecw@lion.com.my


Team Management:

  • Set personalized objective for the year for every team member and follow up along the year to develop behavior, performance and capabilities.
  • Create a dynamic environment. Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations.
  • Set achievable goals and targets, ensure the staff follows Company guidelines and is held accountable for achieving set goals.
  • Attract, develop and lead a high performance team through effective training, coaching and/or motivational activities.
  • Ensure the in-store follow-up after training delivered on the brand, products, operations and soft skills.
  • Plan and conduct daily and weekly in store briefing to motivate the team, set objectives and show how to reach them.
  • Support with informative and inspiring participation the new staff onboarding experience.
  • Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information.

Client Management:

  • Ensure superior customer service standards, through constant follow up with the team, in order to deliver the Versace experience.
  • Highly motivated with good insight of customer service.
  • Encourage team members to focus on what they would like their clients to feel during a Versace experience (Sense of Family, Powerfully Desirable, Electrified and Entertained).

CRM:

  • Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity.
  • Support the organization of in-store & promotional events, liaising with merchandising & PR team.

Store Management:

  • Ensure the stock and the backroom are effectively managed in an organized manner according to the guidelines.
  • Assure optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels.
  • Remain in compliance with operational and company policies and procedures, and assures all policies are enforced.
  • Demonstrate proficiency in managing operational costs, and balancing all related budgetary expenses in a cost efficient manner.
  • Ensure store presentation and visual merchandising standards are maintained according to company directives, and apply strategies to deliver best results through merchandising and visual representation.

Requirements:

  • Bachelor’s degree in Fashion or Business is preferred.
  • Minimum 3 to 5 years of experience in similar capacity from the retail or service industry, preferably in the luxury fashion industry
  • Full understanding of specialty retail, including business development, visual merchandising and store operations.
  • Excellent computer skills include operation of retail point of sale system, Word, Excel and email.
  • Possess excellent communication and people handling skills.
  • Leadership, confidence, organization skills, critical thinking and problem solving skills.
  • Strong written and oral communication skills.
  • Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities.
  • Highly motivated with good insight of customer service.
  • Candidate with less experience will be considered as Assistant Store Manager.

Please email resume and contact number to hr@versace.my.